Frequently Asked Questions and Customer Support

Need help with your order? Contact us directly at 1-800-555-1212, Monday-Friday, 9 AM – 5 PM EST. We aim to respond within 24 hours.

Shipping & Delivery

    Orders ship within 2 business days of payment confirmation. You’ll receive tracking information via email once your order ships. Delivery usually takes 5-7 business days within Canada; international shipping times vary. Discreet packaging protects your privacy.

Payment Methods

    We accept Visa, Mastercard, and American Express. Secure payment processing ensures your financial information is safe. We do not accept cash or checks.

Prescription Requirements

Upload a valid prescription during checkout. Our pharmacists will verify your prescription. If we need further information, we’ll contact you immediately.

Returns & Refunds

We offer refunds for unopened medications returned within 30 days, provided you have a doctor’s note confirming you no longer require the medication. Please contact customer support to initiate a return.

Privacy

Your information is protected. We use industry-standard encryption to secure your personal and financial details.

Other Questions?

Check out our detailed FAQ page on our website for answers to many common questions. If you can’t find the answer you need, contact us!